Contact Us
Fastest route: support chat
If you are signed in, the support chat button in the corner of the page is the best way. The message is attached to your account, so you do not have to explain who you are, and the reply stays there and in your account notifications.
info@moneyharbor.net — for when you cannot get into your account, or the matter is not about an account.
If you are writing about a transaction, include the transaction hash or roughly when it happened. Without it, our first reply is just going to ask for exactly that.
How long it takes
Money Harbor is a small team and does not run round-the-clock support. Every message is read and answered, but it may take some hours — longer at weekends. We would rather say so than promise something we cannot keep.
Withdrawals are reviewed by a human in the same way, so if a withdrawal has not been paid yet it is most likely in that queue and you do not need to message us.
Before you write
Most questions are already answered here:
What we will never ask you for
Your password. Not in chat, not by email, not by phone, ever. Anyone asking for your Money Harbor password is not us — and please report it to us.
We will also never ask you to send money to an address "for verification" or "to unlock your account". No such thing exists.
Feedback
If something on the site was confusing, broken, or read as less than honest — tell us. We take these seriously, and several have led directly to rewrites of these very pages.